Reported slowness or issues uploading files
Incident
Report for University of Warwick
Resolved
This incident has been resolved.
Monitoring
We've implemented a fix for slow or failing uploads and are continuing to monitor performance.
Update
We are continuing to investigate problems with extremely slow processing speed for uploaded files. This is causing large files to cause timeouts and may mean the file isn't accepted at all.
Update
We are continuing to investigate problems with extremely slow processing speed for uploaded files. This is causing large files to cause timeouts and may mean the file isn't accepted at all.
Identified
We have isolated the cause of uploads issues to a storage system and are liaising with the support provider to investigate further.
Update
We are continuing to investigate problems with file uploads as a matter of urgency. This is currently sporadically affecting uploads to Tabula, AEP, Sitebuilder, Files.Warwick, Blogs, Scholarships, Photos and the Wellbeing Portal.
Investigating
We are investigating reported issues uploading files to Tabula. This is failing intermittently; while we investigate please retry your uploads.
This incident affected: Tabula (Coursework submission), Sitebuilder (Editing, Form submissions, Experts Directory, Files.Warwick), Academic data management (Scholarships), Wellbeing Portal, Online Exams, and Authentication (University card photos).